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Customer CRM

A guest database that builds itself.

Each reservation, ticket and order adds to a single customer record. Visits, lifetime spend and your own tags are there the moment a guest books again.

  • Profiles created from every booking
  • Visit count and lifetime spend
  • Custom tags such as VIP or Birthday
  • Leads inbox for reservation requests
Book a demoSee pricing
Customer list with contact details, colored tags such as Birthday, Corporate and VIP, visit counts and total spend per customer.
Why it matters

Customer CRM, in practice.

  • Zero data entry

    Profiles are created and updated from real bookings and payments. No one has to type a guest into a spreadsheet after the shift.

  • Spot your regulars

    Sort by visits or spend to find the guests who matter most, then tag them so every host recognises them next time.

  • Tags that mean something to you

    Create your own customer tags (VIP, Birthday, Corporate, Bottle regular) and see them wherever that guest appears.

  • Requests that do not get lost

    Every reservation request lands in the leads inbox with its source, so you can follow up, approve and convert it in one place.

Leads inbox with open, pending, in progress and approved counters and a list of incoming reservation requests with their source.
Reservation requests from your widgets and the marketplace land in one leads inbox, ready to approve.
Works with

Related features.

Customer chat

Answer guests where they already are.

A shared inbox for guest conversations over SMS, with your team's replies, payment links and history in one thread.

Learn more about Customer chat
Chat inbox with a list of guest conversations on the left and an open thread on the right where staff answer questions about the guest list, age policy and deposit.
Analytics

Numbers you can act on tomorrow.

Net revenue, check-in rate, reservations by type and revenue by event, for any date range, venue by venue, switching between venues in one click.

Learn more about Analytics
Analytics dashboard with net revenue, guests expected, check-in rate and reservation totals, a bar chart of top events by net revenue and a donut chart of reservations by type.
Integrations

Plays well with the rest of your stack.

Connect POS, email marketing, CRM and analytics tools from one settings screen, and switch each integration on or off per venue.

Learn more about Integrations
Integrations settings listing POS, marketing, CRM and analytics connectors, each with an on or off toggle and a configure button.

See it on your own floor plan.

Book a 30-minute walkthrough. We will set up a sample of your venue, your tables and your next event, and show you the night from booking to door.

Book a demoSee pricing