Customer CRM
Know who is walking in.
Every booking builds a customer profile with visits, spend and tags, so your hosts can recognise regulars and your marketing can reach them.
Learn more about Customer CRM
Customer chat
One inbox for every guest conversation.
Guests text your venue number, your team replies from a shared inbox. Every message is tied to the customer record, so anyone on shift can pick up the thread.
- Shared team inbox
- Two-way SMS on a venue number
- Open and closed conversation states
- Each reply signed by the staff member
Why it matters
Customer chat, in practice.
No more personal phones
Conversations live on the venue number, not on a host's personal phone. When staff change, the history stays.
Context in every thread
See who sent each reply and when. Pick up a conversation started by a colleague without asking what was promised.
From question to booking
Answer the question, send a payment link for the deposit and confirm the table, all from the same thread.
Inbox zero, nightly
Close threads once they are handled and keep the open list focused on guests who are still waiting for an answer.
Works with
Related features.
Payments & payouts
Deposits, prepayments and refunds, handled.
Take deposits or full prepayment through Stripe, send payment links from any reservation, issue refunds, and get paid out to your own account.
Learn more about Payments & payouts
Promoters & staff
Your whole team, with the right access.
Invite managers, staff and promoters with roles scoped to a venue or the whole group, and see which bookings each promoter brought in.
Learn more about Promoters & staff
See it on your own floor plan.
Book a 30-minute walkthrough. We will set up a sample of your venue, your tables and your next event, and show you the night from booking to door.